There is a natural continuum between an uncompromising idealism of a starry-eyed, first time founder, and a jaded cynicism of someone who has already found a winning formula and is prepared to apply it indiscriminately. I’ve seen an expression of both extremes of passion in my conversations with founders, managers and product people, and I’ve seen it come across vicariously through the product itself.
What so often begins as a passion for a product and exceptional user experience turns into a passion for profit. I am struggling to express what, if anything, is particularly wrong with this tendency. After all, everyone needs to make a living, and passion alone cannot buoy every single product. It’s brutal out there, and when the money runs out, it has the inevitable effect of also smothering any passion to make something great.
But the converse is also true. I feel like far too many products and far too many judgements never leave the dollars and numbers dimension. There is almost a criminal lack of concern for the user experience or user value, and this comes across as wholly unjustified and offensive. The respect for the user is gone as soon as the product person starts saying things behind the user’s back that they wouldn’t say to their face.
It’s especially disconcerting when an attempt is made to make the business piece fit while the product vision hasn’t had a chance to take flight or even fully form. And I really wish there were fewer of those personally gut-wrenching moments when I see passion compromised for something not worth the paper that business model spreadsheet was printed on.